Effective Date: 23rd April 2025

Last Updated: 23rd April 2025

Inclusive IQ Financial Inclusion Academy (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are an online training platform offering courses in financial inclusion and related subjects.
Data Controller: Inclusive IQ Financial Inclusion Academy
Contact Email: info@inclusiveiqfb.com

2. What Data We Collect

We may collect and process the following personal data:

• Identity Data – name, username, title, date of birth.
• Contact Data – email address, telephone number, billing address.
• Technical Data – IP address, login data, browser type, time zone settings, and platform usage.
• Profile Data – course enrollments, progress, quiz results.
• Payment Data – transaction ID (processed via secure third-party platforms like Paystack, Stripe, Flutterwave, or PayPal).
• Communications Data – messages, support requests, feedback.

3. How We Use Your Data

We use your data to:

• Register your account and deliver course content.
• Process transactions securely.
• Monitor progress and provide certifications.
• Send transactional emails and updates.
• Improve our services and personalize user experience.
• Comply with legal obligations.

We only process your data where we have a lawful basis to do so (e.g. performance of a contract, consent, or legal obligation).

4. How We Store Your Data

Your personal data is stored securely using industry-standard security measures. We use:

• Encrypted connections (SSL)
• Secure servers with firewalls
• Password-protected databases

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

5. Disclosure of Your Data

We will never sell your personal data. However, we may share it with:

• Trusted service providers (e.g. payment processors, LMS platforms)
• Regulatory or legal authorities if required by law
• Professional advisors (e.g. auditors or legal counsel)

All third parties are required to respect the confidentiality of your data and comply with data protection laws.

6. International Transfers

If we transfer data outside the UK (e.g., to LMS platforms or instructors), we ensure appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard contractual clauses

7. Your Data Protection Rights (UK GDPR)

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Object to or restrict certain processing
• Request data portability
• Withdraw consent (where consent was used as the basis)

To exercise any of these rights, email us at info@inclusiveiqfb.com

8. Cookies and Tracking

We use cookies to enhance site performance and user experience. By using the site, you consent to our use of cookies. You can modify your browser settings to reject cookies if preferred.

9. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you believe we’ve collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. Material changes will be communicated by email or via the platform.

11. Contact Us

If you have any questions or concerns about this policy or your personal data, contact our Data Protection Officer:
📧 Email: info@inclusiveiqfb.com

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.